Bournemouth University

Graduate Student, School of Tourism

Other Affiliations: Bournemouth University, School of Services Management

Thesis Title: Leadership and motivation in hospitality

About

This PhD research seeks to identify and evaluate the relationships between leadership, motivation and service quality in a hospitality service context.

Specifically, multivariate statistical modelling (structural equation modelling) is being employed to:

(i) clarify the nature and role of leadership in contributing to hospitality service employees' work motivation; and

(ii) assess any subsequent influence of enhanced service staff motivation on the quality of service delivery.

The work contributes to hospitality studies by improving our understanding of a critical aspect of organisational management for the hospitality sector - that of customer-contact employee motivation.

Leadership studies can also gain from the research through an improved understanding of how leadership can contribution to work motivation – particularly in service settings.

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Prior to starting the PhD study, I was working as a lecturer  and researcher in social science with the Scottish Agricultural College (Ayr and Edinburgh). 

Teaching and research topics included: rural tourism development, impacts of tourism, gastronomy-related tourism, marketing and consumer behaviour, VFR (visiting Friends and Relatvies) tourism, research methods and statistical analysis.

I have also delivered international courses in gastronomy tourism (ERASMUS; Finland), strategic leisure management, organisational change management and research methods and statistics (freelance; Denmark).