Progress in tourism management: Twenty years on and 10 years after the internet: The state of eTourism research,

Buhalis, D., and Law, R., 2008, Progress in tourism management: Twenty years on and 10 years after the internet: The state of eTourism research, Tourism Management, 29(4), pp.609–623.

Performance Measures of Net-Enabled Hypercompetitive Industries: The Case of Tourism

Michopoulou, E., Buhalis, D., 2008, Performance Measures of Net-Enabled Hypercompetitive Industries: The Case of Tourism, International Journal of Information Management, Vol.28(3), pp.168-180.

eEnabled Internet Distribution for Small and Medium Sized Hotels: The Case of Athens

Buhalis, D., and Kaldis, K., 2008, eEnabled Internet Distribution for Small and Medium Sized Hotels: The Case of Athens, Tourism Recreation Research 33(1), pp.67-81.

Enabling disabled tourists? Social Progress Through Schemes

Eichhorn, V., Miller, G., Michopoulou, E., Buhalis, D., 2008, Enabling disabled tourists? Social Progress Through Schemes, Annals of Tourism Research, Vol.35(1), pp.189–210.

Customer empowerment in tourism through Consumer Centric Marketing (CCM)

Niininen, O., Buhalis, C., March, R., 2007, Customer empowerment in tourism through Consumer Centric Marketing (CCM), Qualitative Market Research, Vol.10, Number 3, pp.265-282.

eCommerce in China: the case of travel,

Li, L., and Buhalis, D., 2006, eCommerce in China: the case of travel, International Journal of Information Management, Vol. 26(2).pp.153-166.

Information Communication Technology - Revolutionising Tourism,

Buhalis D., and O’Connor, P., 2005, Information Communication Technology - Revolutionising Tourism, Tourism Recreation Research, Vol. 30(3), pp.7-16.

Small family hotel businesses: The need for education and training,

Peters, M., and Buhalis, D., 2004, Small family hotel businesses: The need for education and training, Journal of Education and Training, Vol.46(8/9), pp.406-416

eTourism developments in Greece,

Buhalis, D., and Deimezi R., 2004, eTourism developments in Greece, International Journal of Tourism and Hospitality Research, Vol. 5(2), pp.103-130.

eAirlines: Strategic and tactical use of ICTS in the Airline Industry

Buhalis, D., 2004, eAirlines: Strategic and tactical use of ICTS in the Airline Industry, Information & Management, Vol.41(7), pp.805-825.

The Impact of Tour Operator’s power on small and medium sized tourism accommodation enterprises on the Mediterranean Islands,

Bastakis, C., Buhalis, D., and Butler, R., 2004, The Impact of Tour Operator’s power on small and medium sized tourism accommodation enterprises on the Mediterranean Islands, Tourism Management, Vol.25(2), pp.151-170.

Information Technology penetration and eCommerce developments in Greece,

Buhalis, D., and Deimezi R., 2003, Information Technology penetration and eCommerce developments in Greece, Electronic Markets, Vol.13(4) pp.309-324.

Enhancing SMTEs Business performance through eLearning Platforms,

Collins, C., Buhalis, D., Peters, M., 2003, Enhancing SMTEs Business performance through eLearning Platforms, Journal of Education and Training, Vol.45(8/9), pp.483-494.

The adoption of ICTs & internet in China and impact to tourism industry structure,

Ma, J. Buhalis, D., Song H., 2003, The adoption of ICTs & internet in China and impact to tourism industry structure, International Journal of Information Management, Vol.23(6), pp.451-467.

Entrepreneurial networks in the Italian eTourism

Buhalis, D., and Molinaroli, E., 2003, Entrepreneurial networks in the Italian eTourism, Information Technology and Tourism, Vol.5(3), pp.175-184

The Future for Internet Travel Distribution: the travel agent perspective

Bennett, M., and Buhalis, D., 2003, The Future for Internet Travel Distribution: the travel agent perspective, Insights, English Tourism Council, January 2003, pp. D.25-30.

Information Communication Technologies decision-making: The ASP Outsourcing Model from the Small Hotel Owner/Manager Perspective,

http://cqx.sagepub.com/cgi/reprint/43/2/27.pdf

Paraskevas, A., and Buhalis, D., 2002, Information Communication Technologies decision-making: The ASP Outsourcing Model from the Small Hotel Owner/Manager Perspective, The Cornell Hotel Restaurant Administration Quarterly, Vol.43(2), pp.27-39.

Sustainable Development of Ecotourism in Small Islands Developing States (SIDS) and Other Small Islands

Buhalis, D., Fotiou, S. and Vereczi 2002, G., Sustainable Development of Ecotourism in Small Islands Developing States (SIDS) and Other Small Islands, International Journal of Tourism and Hospitality Research, Vol.4(1), pp.79-89.

The future of eTourism intermediaries

Buhalis, D., Licata, C., 2002, The future of eTourism intermediaries, Tourism Management, Vol.23(3), pp.207-220,

Information Communication Technologies, Tourism, Culture and Art,

Buhalis, D., and Minghetti, V.,2002, Information Communication Technologies, Tourism, Culture and Art, Special Issue, Editorial Introduction, Information Technology & Tourism, Vol.4(2), pp.75-76.

Tourism in Greece: Strategic Analysis and Challenges

Buhalis, D., 2001, Tourism in Greece: Strategic Analysis and Challenges, Current Issues in Tourism, Vol.4(5), pp.440-480

Tourism in Greece: Strategic Analysis and Challenges

Buhalis, D., 2001, Tourism in Greece: Strategic Analysis and Challenges, Current Issues in Tourism, Vol.4(5), pp.440-480

Destination Management Systems: Criteria for success,

Buhalis, D., and Spada, A., 2000, Destination Management Systems: Criteria for success, Information Technology & Tourism, Vol.3(1), pp.41-58

Relationships in the distribution channel of tourism: Conflicts between hoteliers and tour operators in the Mediterranean region,

Buhalis, D., 2000, Relationships in the distribution channel of tourism: Conflicts between hoteliers and tour operators in the Mediterranean region, International Hospitality, Leisure and Tourism Administration Journal, Vol.1(1) pp.113-139

Introduction: Global alliances in tourism and hospitality Management,

Crotts, J., Buhalis, D., and March, R.,2000, Introduction: Global alliances in tourism and hospitality Management, Journal of International Hospitality, Leisure and Tourism Administration, Vol.1(1), pp.1-10.

Information Technology in Tourism: the state of the art,

Buhalis, D., 2000, Information Technology in Tourism: the state of the art, Tourism Recreation Research, Vol.25(1), p.41-58.

Marketing the competitive destination of the future

Buhalis, D., 2000, Marketing the competitive destination of the future, Tourism Management, Vol.21(1), pp.97-116. [

Information technology for small and medium sized tourism enterprises: Adaptation and benefits,

Buhalis, D., 1999, Information technology for small and medium sized tourism enterprises: Adaptation and benefits, Information Technology & Tourism, Vol.2(2), pp.79-95.

Tourism in the European periphery

http://www3.interscience.wiley.com/cgi-bin/abstract/64000668/ABSTRACT

Wanhill, S., and Buhalis, D., 1999, Tourism in the European periphery, International Journal of Tourism Research, Vol.1(5), pp.295-299.

Limits of tourism development in peripheral destinations: problems and challenges,

Buhalis, D., 1999, Limits of tourism development in peripheral destinations: problems and challenges, Tourism Management, Vol.20(2), pp.183-185.




 

Buhalis, D., and Main, H., 1998, Information Technology in small and medium hospitality enterprises: Strategic analysis and critical factors, International Journal of Contemporary Hospitality Management, Special Theme Issue: Small hotels: The peripheral tourist sector, Vol.10(5), pp.198-202.

Buhalis, D., and Main, H., 1998, Information Technology in small and medium hospitality enterprises: Strategic analysis and critical factors, International Journal of Contemporary Hospitality Management, Special Theme Issue: Small hotels: The peripheral tourist sector, Vol.10(5), pp.198-202.

Buhalis, D., 1999, Tourism in the Greek Islands: The issues of peripherality, competitiveness and development, International Journal of Tourism Research, Vol.1(5), pp.341-359.

Buhalis, D., 1999, Tourism in the Greek Islands: The issues of peripherality, competitiveness and development, International Journal of Tourism Research, Vol.1(5), pp.341-359.

Buhalis, D., 1996, Enhancing the competitiveness of small and medium sized tourism enterprises at the destination level by using information technology, Electronic Markets, Vol.6(1), pp.1-6.

Buhalis, D., 1996, Enhancing the competitiveness of small and medium sized tourism enterprises at the destination level by using information technology, Electronic Markets, Vol.6(1), pp.1-6.

Buhalis, D., 1996, Information technology as a strategic tool for tourism, Tourism Review, Vol.17(2), pp.34-36.

Buhalis, D., 1996, Information technology as a strategic tool for tourism, Tourism Review, Vol.17(2), pp.34-36.

Li, L., and Buhalis, D., 2008, Influential Factors of Internet Users Booking Online in China's Domestic Tourism, China Tourism Research, Vol.4(2), pp..172 - 188.

Based on empirical data, this article reports factors that influence Chinese Internet
users’ purchasing behaviors in the tourism industry. The type of travel website most
visited, self-efficacy, domain-specific innovativeness, and perception of the Internet
are found to be the significant predictors of Chinese eCustomers. The study affirms
the importance of reasoned actions and planned behavior theories and the theory of
innovation diffusion in predicting customers’ purchasing behaviors. Managerial
implications for Chinese tourism companies are discussed.
KEYWORDS. eCommerce, internet, prediction, eCustomer, China

本文以实证数据，报告影响中国旅游业中互联网使用者购买行为的因素。研究
发现，最常浏览的旅游网站类型、自我效能、特定网域的创新以及对互联网的
感知是预测中国电子消费者的重要自变量。本文证实理性行动理论、计划行为
理论和创新扩散理论对预测消费者的购买行为非常重要。最后本文讨论了中国
旅游企业的管理问题。
关键词: 电子商务, 互联网, 预测, 电子消费者, 中国

Qi, S., Law, R. and Buhalis, D., 2008, Usability of Chinese Destination Management Organization Websites, Journal of Travel & Tourism Marketing, Vol:25(2), pp.182-198.

Qi, S., Law, R. and Buhalis, D., 2008, Usability of Chinese Destination Management Organization Websites, Journal of Travel & Tourism Marketing, Vol:25(2), pp.182-198.

Usability of Chinese Destination Management Organization Websites

ABSTRACT

Information Communication Technology (ICT) has had a large impact on tourism industry. In Mainland China (hereafter known as China), the increasing popularity of Internet applications to its tourism industry is evident by the rapid growth of Chinese tourism websites. In 2005, eTourism in China has reached an income of RMB12.5 billion or US$1.63 billion, showing that although a small percentage of Chinese use the Internet, their online consumption is still considerable. While the eTourism market seems promising, there exist a limited number of prior studies on website evaluations in the context of China. This research explores usability, a contemporary issue of website design, and focuses on the provincial DMO websites in China. Research findings include a checklist of criteria for assessing DMO website usability. Findings also showed that the China’s DMO websites had medium problems, and the best and worst performing destinations were Beijing and Ningxia. In addition, the usability indices had no significant relationship with website performance and level of tourism regional development which was represented by total tourism income in the destination. Findings of this study would be of interest to readers for better understanding the current development of DMO website in China and industrial practitioners may consider adopting a similar approach to evaluate their website.
Key worlds: DMO, China, Usability, Website, Tourism

Chung, Jin Young, and Buhalis, D., 2008, Information needs in online social networks, Information Technology and Tourism, Vol.10(4), pp.267-282.

Chung, Jin Young, and Buhalis, D., 2008, Information needs in online social networks, Information Technology and Tourism, Vol.10(4), pp.267-282.

INFORMATION NEEDS IN ONLINE SOCIAL NETWORKS

JIN YOUNG CHUNG* and DIMITRIOS BUHALIS†

*Department of Recreation, Park, and Tourism Sciences, Texas A&M University, College Station, TX, USA
†School of Service Management, Bournemouth University, Dorset, UK

This article examines the relationship between perceived benefits and participation in an online travel community, of representative social networking sites on the Internet, to understand what actually makes actors participate in social networks. Findings reveal that three factors (information acquisition, social-psychological, and hedonic) are main benefits influencing participation and attitude towards an online travel community. In addition, the multiple regression analysis indicates that information acquisition benefits are perceived as the most important influential elements.
Some of the results are found not to be consistent with the findings of previous research. This study provides tourism-related organizations with useful information on how to utilize online communities for their marketing strategy.
Key words: Social networks; Online community; Information needs

Virtual Travel Community: bridging between travellers and locals

Chung, J.Y., Buhalis, D., 2009, Virtual Travel Community: bridging between travellers and locals, in , Sharda, N., Tourism Informatics: Visual Travel Recommender Systems, Social Communities and User Interface Design, IGI Global, ISBN 978-1-60566-818-5, pp.130-144.

This chapter aims to examine the current state of Virtual Travel Community (VTC) studies, and to offer an additional perspective of VTC, beyond the conventional research trends. The notion of virtual community includes a group of people who tend to build relationships with one another regardless of geographical distances, via computer-mediated communication (Rheingold, 1991). Current VTC knowledge has primarily focused on consumer behaviour from the travellers’ side (e.g. information search, decision-making process, sharing experience with other travellers). Little attempt has been made to examine the use VTC for connecting travellers in the generating region to the locals in the destination region (Leiper, 1990). Emerging Information Communication Technologies (ICTs) make it much easier to communicate between people in both regions. This chapter brings empirical evidence from one virtual community – CouchSurfing.com – and demonstrates that the opportunities to build relationships between potential travellers and locals has increased dramatically. Further studies using alternative methodologies such as Netnography or Social Network Analysis are recommended as future research opportunities.KEYWORDS
Virtual Travel Community, online friendship, case study, binomial test, eTourism

Peters, M., Frehse, J., Buhalis, D., 2009, The importance of Lifestyle entrepreneurship: A conceptual study of the tourism industry, PASOS, Vol.7(3). pp. 393-405

PASOS, Vol.7(3). pp. 393-405

The importance of lifestyle entrepreneurship: A conceptual study of the tourism industry

Mike Peters University of Innsbruck (Austria)
Joerg Frehse University of Innsbruck (Austria)
Dimitrios Buhalis Bournemouth University (UK)

Abstract: The purpose of the paper is to explore and discuss the emergence of lifestyle entrepreneurship. The article
addresses the question of the relationship between entrepreneur’s life quality and enterprise growth. The purpose is to conceptualize this relationship and to learn more about lifestyle entrepreneurship. Tourism serves as a case industry to illustrate both relevant research in the field of lifestyle entrepreneurship and a conceptual framework to examine the relationship between entrepreneurial activities and perceived life quality. The paper delivers a literature review on entrepreneurship and certain forms of entrepreneurship and conceptualizes lifestyle enterprise’s growth.
Keywords: Lifestyle; Entrepreneurship; Tourism; Entrepreneurial Motives.

Resumen: El objetivo del trabajo es explorar y analizar el surgimiento de la iniciativa empresarial como estilo de vida. El artículo aborda la relación entre la calidad de vida del empresario y el crecimiento empresarial. El propósito es conceptualizar esta relación para aprender más sobre el espíritu empresarial
como estilo de vida. El turismo aporta una serie de casos para ilustrar la investigación pertinente en el
ámbito de la iniciativa empresarial como estilo de vida y un marco conceptual para examinar la relación
entre las actividades empresariales y la calidad de vida percibida. El documento ofrece una revisión de la
literatura sobre el espíritu empresarial y ciertas formas de iniciativa y conceptualiza el crecimiento de la
iniciativa empresarial como estilo de vida.
Palabras clave: Estilo de vida; Empresa; Turismo, Motivos para emprender.
ii

Law, R., Leung, R., and Buhalis, D., 2009, Information Technology Applications in Hospitality and Tourism: A Review of Publications from 2005 to 2007, Journal of Travel & Tourism Marketing, Vol.26(5), pp.599-623.

Law, R., Leung, R., and Buhalis, D., 2009, Information Technology Applications in Hospitality and Tourism: A Review of Publications from 2005 to 2007, Journal of Travel & Tourism Marketing, Vol.26(5), pp.599-623.

Law, R., Leung, R., and Buhalis, D., 2009, Information Technology Applications in Hospitality and Tourism: A Review of Publications from 2005 to 2007, Journal of Travel & Tourism Marketing, Vol.26(5), pp.599-623.


INFORMATION TECHNOLOGY APPLICATIONS
IN HOSPITALITY AND TOURISM: A REVIEW OF
PUBLICATIONS FROM 2005 TO 2007

Rob Law, Rosanna Leung, Dimitrios Buhalis
ABSTRACT. The tourism and hospitality industries have widely adopted information technology (IT) to reduce costs, enhance operational efficiency, and most importantly to improve service quality and customer experience. This article offers a comprehensive review of articles that were published in 57 tourism and hospitality research journals from 2005 to 2007. Grouping the findings into the categories of consumers, technologies, and suppliers, the article sheds light on the evolution of IT applications in the tourism and hospitality industries. The article demonstrates that IT is increasingly becoming critical for the competitive operations of the tourism and hospitality organizations as well as for managing the distribution and marketing of organizations on a global scale.

KEYWORDS. Information technology, tourism management and marketing, research journals,
publications